To help with any queries you may have, we've compiled a list of answers to some commonly asked questions. If you can't find what you're looking for, then feel free to call our team on 0800 787 9001 or send us an email and we'll get back to you as soon as we can.
Does Call Zebra cover motorbikes?Is it going to cost me any money to use this service?
Call Zebra's claims management service is free of charge - 100% free. *If you are at fault and an excess is applicable, in some cases the Call Zebra network can make a contribution to this cost. For further details please speak to our claims team on 0800 787 9001.
Put them in touch with Call Zebra.
You will still be entitled to replacement vehicle. If the accident was not your fault Call Zebra will work to recover the costs from the fault insurer. If the accident was your fault, we will help you work with your insurer to recover the total pre-accident value of the vehicle.
Yes, Call Zebra covers all motor vehicles, from the smallest to the largest HGV.
Yes. Call Zebra will arrange a replacement vehicle from the network free of charge.
Yes. Call Zebra will arrange for the damaged vehicle to be collected and taken to a local repairer. This service is available 24 hours a day, 7 days a week, from anywhere on the UK mainland.
In 99.9% of cases Call Zebra guarantee to provide you with a replacement vehicle while yours is off the road or in for repair, regardless of the accident circumstances and who is at fault. If the accident is not your fault, you are entitled to an equivalent vehicle to your own.
You don’t need to call us as we will keep you regularly updated. If however you wish to get in touch please call 0800 787 9001.
Call Zebra will arrange a replacement vehicle from the network free of charge. We will arrange for your vehicle to be placed with one of our approved network repairers. In some cases you will be required to pay your insurance excess. Your case will be assessed and in some cases you excess may be reduced or waived.
Call Zebra recoup their costs from third party insurers. We support our network of repairers in a variety of ways, helping to strengthen their businesses. We do no charge you the consumer for our services.
Yes. Call Zebra will set up the claim and help you with all of the difficult paperwork.
No. Call Zebra will take care of all stages initially. If at a later stage you are required to contact another third party, Call Zebra will help you and advise you in doing so.
No. Call Zebra is an independent accident management company and does not offer insurance products.
Yes, Call Zebra’s specialist lawyers can provide full legal services to recover any losses, such as loss of earnings, damages to goods and personal injury.
Yes. You can select any repairer from Call Zebra’s approved network LINK If there is not a Call Zebra repairer close to your home address one of our advisors will make the arrangements for you.
No. It is your responsibility to call the police. However, Call Zebra can arrange for recovery of the vehicle from the scene of an accident.
Our specialist legal team will assess your claim and advise you of liability.
If the accident is not your fault there is no reason for you to claim off your own policy. Call Zebra will recover the costs from the third party and keep your premium or no claims bonus in tact.
During the initial stages you don’t need to ring your insurance company. We will handle this on your behalf, but you may have to notify your insurer at some stage during the claim process. However, we will deal with this for you and act in your best interests.
